At Winbox App, your privacy is more than a legal obligation — it is a core value we stand by. This document clearly explains how we collect, use, store, and protect your personal information.
Our Privacy Commitment
All data transmitted between your device and Winbox App servers is protected by 256-bit SSL encryption — the same security standard used by Malaysian banking institutions.
Winbox App has never sold, rented or traded your personal data to any third party for marketing purposes, and will never do so without your explicit consent.
We only collect data that is strictly necessary to provide our services. No excess information is gathered — we adhere strictly to the principle of collecting the minimum data required.
We clearly inform you of what data is collected, why it is collected, and how it is used. There is no hidden or undisclosed data collection in this document.
You have the full right to access, correct, request deletion of, or restrict the use of your personal data. Requests will be processed within 14 business days.
Data is stored on protected servers with strict access controls. Data that is no longer required will be securely deleted in accordance with our data retention policy.
This Privacy Policy is issued by Winbox App ("we", "the platform") and applies to all users who access or use the Winbox App platform via the website winboxapp.ws or our mobile application. This Policy describes our practices regarding the collection, use, storage, sharing and protection of your personal data.
Winbox App is a digital entertainment platform offering online casino, Sports Betting, poker, slots, lottery, and other gaming services to adult users in Malaysia. In delivering these services, we need to collect and process certain personal data to verify identities, process payments, provide services, and fulfil our legal obligations.
This Privacy Policy should be read together with the Terms & Conditions Winbox App. Together, these two documents form the complete agreement between you and Winbox App regarding your use of the platform and the protection of your personal data.
The winbox app collects various categories of personal data depending on how you interact with our platform. Below is a comprehensive summary of the data that may be collected:
| Data Category | Sample Information | Primary Purpose |
|---|---|---|
| Identity Information | Full name, date of birth, IC/Passport number, gender, selfie photo for KYC | Account VerificationKYC/AML |
| Contact Information | Malaysian phone number, email address, residential address | CommunicationsSecurity |
| Financial Data | Bank account number, eWallet details (TNG, GrabPay, DuitNow), transaction history | Deposits/WithdrawalsCompliance |
| Activity Data | Game history, bet types, wagering amounts, play duration, wins/losses | Responsible GamingService Improvement |
| Technical Data | IP address, device type, operating system, browser version, device ID | SecurityFraud Detection |
| Usage Data | Pages visited, login frequency, session duration, game preferences | AnalyticsTargeted Marketing |
Data Minimisation Principle: Winbox App only collects data that is strictly necessary for the stated purposes. We do not collect irrelevant or excessive information. If you would like to know the specific reason a particular piece of data is collected, you have the right to ask us via the support email.
The personal data we collect is used for the following clearly defined purposes:
Identity and contact data is used to create and manage your Winbox App account, verify your identity during registration and the KYC (Know Your Customer) process, and restore account access when needed. This verification process is a legal obligation under Malaysia's Anti-Money Laundering and Anti-Terrorism Financing Act 2001.
Payment information is required to process deposits via DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay and FPX (Maybank2u, CIMB Clicks), as well as to process withdrawals to bank accounts registered in your name. This data is also used to detect and prevent financial fraud.
Activity and usage data helps us understand how users interact with Winbox App, identify and resolve technical issues, and continuously improve the user experience. This includes enhancements to popular games, slots, Live Casino, Sports Betting covering EPL and Liga Super, badminton, poker, and lottery.
Game history data is used to monitor user gameplay patterns for responsible gambling purposes. This allows us to identify users who may be showing signs of problem gambling and offer appropriate support through the deposit limit, time limit and self-exclusion features available at Responsible Gaming page us.
Under PDPA 2010, Winbox App processes your personal data on the following legal bases:
Winbox App does not sell or disclose your personal data to third parties for their own marketing purposes. However, we may share data with the following parties under limited and controlled circumstances:
Notice: All third parties that receive data from Winbox App are bound by data confidentiality agreements and are required to use that data solely for the specified purposes. Winbox App is not responsible for the privacy practices of any third-party platforms you may visit independently.
The winbox app implements multiple layers of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction:
In the Event of a Data Breach: In the event of a security incident involving your personal data, Winbox App will notify you within 72 hours via your registered email address, take immediate action to contain the damage, and report to the relevant authorities as required by law.
Winbox App retains your personal data only for as long as necessary for the purposes stated, or as required by applicable law. Retention periods vary depending on the type of data:
Upon expiry of the retention period, data will be securely deleted or anonymised so that it can no longer be linked to any specific individual.
The Winbox App platform uses cookies and similar tracking technologies to enhance your experience. The following are the types of cookies we use:
You can manage your cookie settings through your browser. Please note that disabling certain cookies may affect the full functionality of the Winbox App platform.
Under Malaysia's PDPA 2010, you have the following rights regarding your personal data held by Winbox App:
You have the right to request a copy of the personal data we hold about you. Requests will be processed within 14 business days.
If your data is inaccurate or incomplete, you have the right to request a correction at no charge.
You may request the deletion of your personal data, subject to our minimum legal data retention obligations.
You may object to the processing of your data for direct marketing purposes at any time, without providing any reason.
You have the right to request a restriction on the processing of your data in certain circumstances as provided under the PDPA.
You have the right to receive your personal data in a structured, machine-readable format for transfer to another platform.
To submit any request relating to the rights above, please email us at [email protected] stating the type of request and your identifying information. All requests will be acknowledged within 3 business days.
The Winbox App platform is strictly for users aged 21 and above only. We do not knowingly collect, process or store personal data of individuals under the age of 21.
If you believe that an individual under the age of 21 has registered an account on Winbox App or that their data has been collected inadvertently, please contact us immediately at [email protected]. We will promptly investigate and delete the relevant data, and close the account in question.
Responsibilities of Parents & Guardians: Parents and guardians are encouraged to use parental controls to prevent children from accessing online gambling platforms. Winbox App fully supports efforts to protect children from gambling-related content.
In certain circumstances, your personal data may be transferred to or processed outside Malaysia, particularly in connection with cloud services or international game software providers. Any such data transfer is carried out with the following safeguards in place:
Winbox App will not transfer your data to any country or territory that does not provide an adequate level of data protection without first obtaining your explicit consent.
By registering a Winbox App account, you agree to receive service-related communications such as transaction notifications, security alerts, and important account updates. These are operational communications that cannot be fully disabled, as they are essential to the security of your account.
In addition, you may receive marketing communications including:
You may opt out of marketing communications at any time by clicking the "Unsubscribe" link in any email, or by adjusting your notification settings within your Winbox App account.
Notification Controls: Log in to your winbox app account, go to Settings → Notifications to manage your email, SMS, and in-app notification preferences.
Winbox App reserves the right to amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or the services we offer. When material changes occur, we will:
We encourage you to review this Privacy Policy from time to time to stay informed about how we protect your information. Continued use of the platform after any changes take effect constitutes your acceptance of the latest version of this Privacy Policy.
For any enquiries, complaints or requests relating to this Privacy Policy or the processing of your personal data by Winbox App, please contact us through the following channels:
If you are dissatisfied with how we have handled your privacy complaint, you have the right to lodge a complaint with the Department of Personal Data Protection (JPDP) Malaysia, the supervisory authority under PDPA 2010.
To resolve most privacy issues more quickly, please first check the Frequently Asked Questions which covers the most frequently asked privacy questions from Winbox App users.
Register a free account today and enjoy over 200 games with full confidence that your personal data is protected to the highest standards. Winbox App — trusted by over 500,000 Malaysian users since 2018.